Return Policy for Luxiaga
At Luxiaga, our goal is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to assist you. Please review our return policy below for detailed information on how to initiate a return or exchange.
1. Eligibility for Returns
1.1. Time Frame: You may request a return or exchange within [number of days] days from the date of delivery.
1.2. Condition: To be eligible for a return or exchange, the item(s) must be in unused, unworn, and undamaged condition, with all original tags and packaging intact.
1.3. Custom Orders: Custom-made or personalized items are generally not eligible for returns or exchanges unless they are defective or damaged upon receipt.
2. Initiating a Return or Exchange
2.1. Contact Us: To initiate a return or exchange, please contact our customer service team at [contact email] with the following information:
- Your order number
- The reason for the return or exchange
- A clear photograph, if applicable, of the item’s defect or damage
2.2. Return Authorization: After reviewing your request, we will provide you with a return authorization (RA) number and instructions on how to proceed.
2.3. Packaging: Please securely package the item(s) in their original packaging, including all tags and accessories.
3. Return Shipping
3.1. Shipping Costs: The cost of return shipping is the responsibility of the customer, except in cases where the item received is defective or damaged.
3.2. Shipping Method: We recommend using a trackable and insured shipping method to ensure that the returned item(s) are received by us safely.
4. Inspection and Processing
4.1. Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria.
4.2. Processing Time: Please allow [number of days] days for us to process your return and initiate any applicable refunds or exchanges.
5. Refunds
5.1. Refund Method: Refunds will be issued to the original payment method used for the purchase.
5.2. Refund Amount: The refund amount will include the purchase price of the item(s) minus any applicable shipping fees, except in cases where the item received is defective or damaged.
5.3. Timing: Refunds may take [number of days] business days to appear on your statement, depending on your payment provider’s policies.
6. Exchanges
6.1. Exchange Process: If you wish to exchange an item for a different size, color, or style, please follow the return instructions outlined above and place a new order for the desired item.
7. Defective or Damaged Items
7.1. Notification: If you receive an item that is defective or damaged, please notify us within [number of days] days of receiving the item.
7.2. Resolution: We will provide instructions on how to return the defective or damaged item, and we will cover the return shipping costs. You may choose to receive a replacement or a refund for the item.
8. Contact Information
If you have any questions or need further assistance with your return or exchange, please contact our customer service team at [contact email].
By making a purchase on Luxiaga’s website, you acknowledge and agree to abide by this Return Policy. We reserve the right to update or modify this policy as needed to ensure fair and reasonable return procedures.