Luxiaga

Frequently Asked Questions (FAQ) – Luxiaga Jewelry

Luxiaga jewelry is crafted from high-quality materials, including sterling silver, 14k and 18k gold, and ethically sourced gemstones such as diamonds, sapphires, and more. Each piece is carefully designed to meet our rigorous quality standards.

Yes, we offer custom jewelry design services. Whether you want to create a unique engagement ring or a personalized piece for a special occasion, our expert designers can work with you to bring your vision to life. Please contact us for more information on our custom design process.

To determine your ring size, we recommend visiting a local jeweler who can professionally measure your finger size. Alternatively, you can request a free ring sizer from us by contacting our customer service team.

We offer various shipping options, and our shipping fees are calculated based on your location and the selected shipping method. Please refer to our Shipping and Delivery section for more information on shipping times and fees.

Our return policy allows for returns and exchanges within a specified time frame. Please review our detailed Return Policy section for eligibility criteria and instructions on initiating a return or exchange.

Proper care ensures the longevity and beauty of your jewelry. We recommend cleaning your jewelry regularly with a soft cloth and avoiding exposure to chemicals, harsh cleaners, and extreme temperatures. For specific care instructions, refer to our Jewelry Care Guide.

Yes, we are committed to ethical and sustainable practices. We source our gemstones from reputable suppliers who adhere to responsible mining and production methods, ensuring that our gemstones are both beautiful and ethically sourced.

Yes, we provide order tracking information once your order has been shipped. You will receive an email with tracking details so you can monitor the progress of your shipment.

Yes, we offer gift wrapping and packaging options. During the checkout process, you can select gift wrapping and include a personalized message to make your gift even more special.

Our dedicated customer service team is here to assist you. You can reach us via email at [contact email], or visit our Contact Us page for additional contact options.

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